Refund policy

RETURN & REFUND POLICY

At SmartCNC Solutions, many of our components are manufactured specifically to customer requirements, drawings, CAD models or specifications.

CUSTOM-MADE AND BESPOKE PARTS

Parts manufactured specifically for a customer are made to order. Because these products are personalised or manufactured to an individual specification, they cannot normally be returned or cancelled once manufacturing has started simply because the customer has changed their mind.

Customers are responsible for checking and approving all dimensions, drawings, CAD models, materials and other specifications supplied to SmartCNC Solutions before manufacture.

FAULTY OR INCORRECT PARTS

If a part supplied by SmartCNC Solutions is defective, damaged, or does not conform to the agreed specification due to an error on our part, please contact us as soon as possible.

We will review the issue and, where appropriate, offer a replacement, repair or refund.

Please provide photographs and relevant measurements or other information that will help us assess the issue.

STANDARD PRODUCTS

For any standard, non-custom products sold through our online store, consumers may have statutory cancellation and return rights under UK consumer law.

Products must normally be returned unused and in their original condition unless they are faulty.

CANCELLATIONS

If you wish to cancel a custom manufacturing order, please contact us immediately.

If manufacturing has not yet started, we may be able to cancel the order and issue a refund.

If materials have already been purchased or manufacturing has started, cancellation may not be possible or reasonable costs already incurred may be deducted from any refund.

RETURN SHIPPING

Where a return is agreed because of an error or defect for which SmartCNC Solutions is responsible, we will provide instructions regarding the return of the item.

Please do not return any custom-manufactured parts without contacting us first.

CONTACT

For any questions regarding returns, cancellations or refunds, please contact:

SmartCNC Solutions
West Midlands, United Kingdom
smartcncsolutions@gmail.com

Nothing in this policy affects your statutory rights under applicable UK consumer law.