Terms of service
TERMS OF SERVICE
These Terms of Service apply to products and services supplied by SmartCNC Solutions, including CNC machining, CAD design, prototyping, 3D printing and other engineering or manufacturing services.
By placing an order or accepting a quotation from SmartCNC Solutions, you agree to these terms.
1. QUOTATIONS AND ORDERS
Quotations are based on the information, drawings, CAD files, specifications, quantities and materials provided by the customer.
A quotation may be revised if the project requirements change or if additional work is required that was not included in the original quotation.
An order is considered accepted once the agreed payment has been received or we have otherwise confirmed acceptance of the order.
2. CUSTOMER DRAWINGS AND SPECIFICATIONS
The customer is responsible for ensuring that all drawings, CAD models, dimensions, tolerances, materials and other specifications supplied to SmartCNC Solutions are correct and suitable for their intended application.
SmartCNC Solutions will manufacture components according to the information supplied and agreed with the customer.
Where information is incomplete or unclear, we may contact the customer for clarification before manufacturing begins.
3. CAD DESIGN AND DEVELOPMENT
Where SmartCNC Solutions provides CAD design or assists in developing a component from a sketch, description or idea, the customer is responsible for reviewing and approving the final design before manufacture.
Manufacturing may begin once the design or specification has been approved.
Changes requested after approval may result in additional charges and revised delivery times.
4. TOLERANCES
Unless specific tolerances are stated and agreed before manufacture, components will be produced using reasonable machining tolerances appropriate to the part, material and manufacturing process.
Any critical dimensions, fits, surface finishes or tolerances must be clearly identified before an order is accepted.
5. MATERIALS
Materials will be supplied according to the specification agreed in the quotation or order.
Where a particular material grade, certification or traceability requirement is required, this must be specified before ordering.
6. CUSTOM-MADE PRODUCTS
Most components manufactured by SmartCNC Solutions are made specifically to customer requirements.
Once manufacturing has started, custom-made or bespoke products cannot normally be cancelled or returned simply because the customer has changed their mind.
This does not affect your statutory rights where goods are faulty, damaged or do not conform to the agreed specification.
7. PROTOTYPES
Prototype components are intended primarily for evaluation, testing and development.
Unless specifically agreed otherwise, it is the customer's responsibility to determine whether a prototype or component is suitable and safe for its intended final application.
8. PRICES AND PAYMENT
Prices are stated in the quotation or product listing.
Any applicable delivery charges or other agreed costs will be communicated before the order is confirmed.
Payment terms will be agreed before manufacturing begins.
SmartCNC Solutions reserves the right to require full or partial payment before purchasing materials or starting manufacture.
9. DELIVERY TIMES
Estimated manufacturing and delivery times are provided in good faith but are not guaranteed unless specifically agreed in writing.
Delays may occasionally occur due to material availability, equipment issues, courier delays or other circumstances outside our reasonable control.
10. DELIVERY AND SHIPPING
Customers are responsible for providing an accurate delivery address.
SmartCNC Solutions is not responsible for delays caused by incorrect delivery information supplied by the customer.
Any damage believed to have occurred during shipping should be reported as soon as reasonably possible after delivery.
11. INSPECTION AND PROBLEMS
Customers should inspect manufactured components after delivery.
If you believe a component is defective or does not conform to the agreed specification, please contact SmartCNC Solutions as soon as possible with details of the issue, photographs and relevant measurements where appropriate.
We will review the issue and, where we are responsible, may offer repair, replacement or refund as appropriate.
12. CUSTOMER-SUPPLIED DESIGNS AND INTELLECTUAL PROPERTY
The customer confirms that they have the right to use and provide any drawings, CAD files, designs, trademarks or other intellectual property supplied to SmartCNC Solutions for manufacture.
The customer is responsible for ensuring that manufacture of their design does not infringe the intellectual property rights of another person or organisation.
Customer designs and files will not knowingly be sold or distributed to third parties without permission, except where necessary to fulfil the order or where required by law.
13. LIMITATION OF LIABILITY
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, SmartCNC Solutions will not be responsible for indirect or consequential losses arising from the use of a component, particularly where the component has been designed or specified by the customer.
The customer is responsible for determining whether a component is suitable for its intended application.
14. SAFETY-CRITICAL APPLICATIONS
Components intended for safety-critical, medical, aerospace, pressure-containing or other regulated applications must be identified before an order is placed.
SmartCNC Solutions may decline work requiring certification, inspection, testing or regulatory compliance that has not been specifically agreed.
15. CANCELLATIONS AND REFUNDS
Cancellations, returns and refunds are subject to our Return & Refund Policy.
16. GOVERNING LAW
These terms are governed by the laws applicable in England and Wales.
Nothing in these Terms of Service affects any statutory rights available to consumers under applicable UK law.
17. CONTACT
SmartCNC Solutions
West Midlands, United Kingdom
smartcncsolutions@gmail.com